Website technical support

We provide full technical support for sites - from monitoring and updates to backup and error correction. We respond quickly to failures, monitor security and stability of operation, so that your site is always available, protected and supports uninterrupted business operations.

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Choose a convenient time for an online meeting — we’ll be happy to discuss your project and start our collaboration.

How we provide technical support for sites

We provide comprehensive maintenance that covers security, updates, backups, monitoring and rapid response. Our goal is a stable operation of the site without failures and risks, so that you can focus on business development.

Monitoring and control of site operation

We monitor the performance of the site, the speed of the server, the correctness of the forms and pages. In case of detection of errors or failures, we react promptly, minimizing possible losses of traffic and applications.

Thanks to automatic monitoring systems, customers receive notifications about updates and important changes.

Updating CMS, plugins and libraries

We regularly update CMS (WordPress, Joomla, OpenCart), plugins, themes and JavaScript libraries.
This ensures the stability of the site, compatibility with new browsers and protection against vulnerabilities.

All updates are carried out first on the test bench, and then checked before being applied to the combat site.

Security and Backup

We perform regular backups of files and databases. In case of failures or cyber attacks, the site can be quickly restored from the latest stable version.

We also configure protection against spam and other common threats.

Optimization of performance and stability

We perform periodic performance testing, optimize cache, database, images and scripts.
This increases the PageSpeed score and ensures fast page loading.

Clients receive recommendations for further optimization to maintain the high quality of the site on an ongoing basis.

Quick response and customer support

Our team promptly responds to requests, eliminates critical errors and provides advice on site operation.
We support various formats of interaction – from technical tasks to constant support.

Our clients

Since 2010, we have delivered over 1,200 websites and digital solutions for businesses in Ukraine, Europe, the US and Canada.

The cost of technical support of sites

The cost of technical support depends on the type of site, CMS, number of updates and load level. We provide stable performance, security controls, plugin and library updates, and regular backups. We offer both one-time services (removal of errors, updates, optimization) and permanent support with monitoring and quick response.
from $
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Frequently Asked Questions

We’ve gathered answers to the most common questions from our clients — from timelines and pricing to development specifics for different business niches.

01
What is included in site technical support?

Technical support includes CMS and plugin updates, security checks, site availability monitoring, backups, bug fixes and technical failures.

Also, we monitor download speed, update libraries and ensure stable site operation without risks of downtime.

02
How much does site technical support cost?

Basic cost – from $250/month. The price depends on the volume of the site, CMS, number of updates and frequency of requests.

We offer both ongoing support with monitoring and one-off work – for example, plugin updates, bug fixes or technical optimization.

03
Do you need to update your plugins and CMS?

Yes. Regular updating of CMS and plugins ensures compatibility with new versions of browsers, improves site security and stability.

We first test the update on a separate stand to eliminate the risk of conflicts or failures on the working site.

04
How often should backups be made?

We recommend automatic backups at least once a day. For active eCommerce sites – several times a day.

Backups are stored in secure cloud storage so that in the event of a site failure, the site can be quickly restored without data loss.

05
Is it possible to apply for one-time jobs without a subscription fee?

Yes. We perform one-off tasks: CMS updates, bug fixes, crash recovery, site migrations or pre-optimization audits.

If necessary – after one-time work, you can switch to permanent service under an agreed support package.

Reviews

Typically, our feedback goes like this:

Since 2010 we have received a lot of feedback from our clients.
There are so many of them that we need to make a separate website for them :)
That's why we publish only 26 of them.

    The site was made in full accordance with the technical specifications, I rate the work as excellent, I am satisfied with the cooperation. The entire site was made turnkey, as discussed, the deadlines were met, the improvements were made quickly, always in touch. I recommend it to everyone.

    eCommerce
    cms WordPress

    I am very happy to work with the team! Everything is on time, and most importantly, with high quality. During the work, there were many edits and changes on our part, but the studio's specialists accepted it with understanding and did everything to ensure that we were satisfied! Personally, I am going to work with them in the future.

    Corporate website
    cms WordPress

    I am very satisfied with the cooperation with the web studio. The work was done very qualitatively and promptly. They took into account everything that was needed. They promptly set up the forms for my landing page. The designer has a perfect sense of taste, he understands how to make it beautiful and stylish.

    Landing Page
    Html

    Thank you very much for doing everything according to my technical specifications, and this is taking into account the fact that I changed it during the implementation process! And I simply advise customers to try working with this web studio, and you will not want to look for others!

    eCommerce
    Shopify

    Excellent cooperation! Thank you! It is extremely rare to find professionals who combine all the most important qualities: high responsibility, a subtle sense of style, meeting deadlines, constant and prompt feedback. I recommend cooperation!

    Corporate website
    cms WordPress

    We were pleasantly surprised by the approach to work, each site was approached individually, not in a template way. All sites are made with high quality and individual design, it is clear that the person treats his work with soul.

    eCommerce
    cms OpenCart

    I rate the work 10 out of 10. No unnecessary questions, the execution was very prompt and fast. Corrections were made without any questions, very clearly and quickly. They did not charge extra for a small adjustment during the work process. Thank you for your cooperation!

    Corporate website
    cms WordPress

    The work was done perfectly and on time, taking into account all wishes and corrections. I highly recommend it as a professional and responsible web studio.

    Corporate website
    cms WordPress

    We cooperate on an ongoing basis. The result exceeded expectations! The site was made at the highest level. The contractor is a professional in his field. He understands the task from the word go and offers the best solutions. I definitely recommend it.

    eCommerce
    Shopify

    We worked with the team on the project. The online store turned out great. Everything was done clearly and on time. Constantly in touch. All edits to the site were done. Everything was clearly according to the technical specifications. I recommend cooperation.

    eCommerce
    cms WordPress

    I am delighted! Competent work and attitude towards it. Real masters. I recommend to everyone and will cooperate myself. Pros: quality of work, communication, deadlines, attitude towards the customer. No cons were found.

    Corporate website
    cms WordPress

    SAME TE specialists are excellent layout designers and programmers. Neat sites, understanding of customer problems. Everything is done promptly, efficiently and always in touch. Thank you for your work!

    eCommerce
    cms OpenCart

    Of all the people I have worked with, these are the best specialists. The work was done on time, everything was taken into account, and corrections were always made promptly. We advise everyone to work with them! We look forward to further cooperation!

    eCommerce
    cms WordPress

    The contractor surprised me with the speed of his work. The order was completed twice as fast as the initially stated maximum deadline. Thank you for your cooperation! I recommend it.

    Corporate website
    cms WordPress

    Thank you for the work done, individual approach and involvement. SAME TE studio specialists promptly answer questions and make corrections. I definitely recommend SAME TE studio for creating a turnkey website.

    eCommerce
    cms WordPress

    Very satisfied with the cooperation. Everything went smoothly. The work was done qualitatively and on time. The manager is always in touch, promptly answers and reacts to corrections. I will continue the cooperation in the near future.

    eCommerce
    Shopify

    I am satisfied with the work. SAME TE specialists did the work quickly and accurately! They made all our adjustments that were not specified in the technical specifications within a week without any problems! I recommend them!

    Portfolio website
    cms WordPress

    Everything is clear on deadlines, clarifications and questions are resolved clearly and quickly. I am 100% satisfied with the cooperation. I am also very satisfied with the result. I will recommend the studio to my partners.

    Landing Page
    cms WordPress

    I cannot but note the excellent quality and speed of work. Everything was done exactly on time, qualitatively, strictly according to the technical specifications, with a beautiful design. I am sure that it would be difficult to do better. I recommend it for work!

    Corporate website
    cms WordPress

    I am completely satisfied with the cooperation! The first proposed design option was completely satisfactory. Without unnecessary words and emotions, clearly and everything was done very quickly - faster than I gave the materials)) I recommend.

    Corporate website
    cms WordPress

    The SAME TE team completed the technical specifications very quickly, listened to all subsequent edits, and fixed any small things very quickly. As a result, I got a website that looks many times more expensive than I paid for it, and I am more than satisfied with the work!!

    Landing Page
    cms WordPress

    It was a pleasure to work with you. Excellent specialists. Excellently designed website. Modern and exclusive web design of the site. Optimized engine. Our highest recommendations. Thank you very much for the work done.

    Corporate website
    cms WordPress

    I ordered a SAME TE Landing page from specialists. They did everything beautifully and qualitatively. They installed it on hosting and configured it. They also made a free mobile version of the site. I will continue to recommend it to friends and acquaintances!

    Landing Page
    cms WordPress

    I ordered a business card website for a construction company. I was very pleasantly surprised, the website was made quickly and efficiently, I am very satisfied with the work, they were always in touch, I recommend it to everyone!

    Corporate website
    cms WordPress

    Приємно, що менеджери завжди відповідають на будь які питання, які виникають, не просять доплати за кожну додаткову дію. Наприклад, один із сайтів довелося заново заливати на інший хостинг, доплати за це не попросили. Задоволений співпрацею.

    eCommerce
    cms WordPress

    I am very grateful to the SAME TE team for their efficiency, creativity in their approach, flexibility, and attention to the specifics of the topic! I will strongly recommend cooperation with the studio to my acquaintances and friends.

    eCommerce
    Shopify

    Tech stack

    We create digital solutions of varying complexity – from websites and platforms to custom modules, integrations, and AI functionality – using a modern technology stack tailored to the client's needs.

    WordPress
    Shopify
    Opencart
    React.js
    Next.js
    TypeScript
    HTML
    CSS
    PHP
    Node.js
    Laravel
    Java
    .NET
    GraphQL
    mySQL
    Open AI
    Apache
    Nginx

    We appreciate cooperation

    Clients return to us with new projects and advise others - this is the best confirmation of the quality of our work.

    We don’t just build websites and custom solutions for our clients — we also develop our own products. This is the focus of our R&D division – Same Te Labs

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