The client sees information about the order without calling the manager: date, stock of goods, payment, delivery, waybill number, status changes.
Data is pulled from the site or CRM.
We integrate the bot with WooCommerce, Shopify or a custom website, including CRM, delivery services, payments and email/SMS services. Your customers receive the service in a convenient Telegram - and your business reduces the burden on managers and increases repeat sales.
Choose a convenient time for an online meeting — we’ll be happy to discuss your project and start our collaboration.
How Telegram bot works in eCommerce
The bot is tied to the buyer's phone number or email. It pulls up all orders from the website and CRM, updates statuses, shows purchase history, cart, payment amount and delivery information. You can integrate payment, push notifications about status changes, promotional codes, upsell, cross-sell, recommendations and warranty activation.
The bot can send a payment button or issue an invoice that syncs with the website or CRM.
After payment, the system updates the status and the user instantly receives confirmation.
The bot receives information from delivery services (via API or CRM): creating a waybill number, changing the status, arriving at the branch, delivering the order.
The bot can send automatic notifications about status changes, payment, delivery, warranty, promotions, post-purchase offers, segmented personal recommendations.
The bot receives data from CRM (statuses, payments, products, purchase history) and updates it when changed.
You can add push logic, segmentation, filters, tagging, and manager assignment.
Cost of Telegram bot for eCommerce
Frequently Asked Questions
We’ve gathered answers to the most common questions from our clients — from timelines and pricing to development specifics for different business niches.
Starting functionality takes 2 to 4 weeks. Bots with complex integration, payments, segmentation, and mailings take 6 to 10 weeks.
Yes. We optimize the bot for high loads, adding caching, request rate limiting, processing queues, and cyclic webhooks for stability.
The customer confirms their phone number or email address — and the bot links the data to real orders on the website or CRM.
The data is stored securely, in accordance with GDPR.
Yes. We integrate the bot with payment and delivery services so that the customer can pay for the goods, track the waybill number and receive delivery notifications – without visiting the website.
Yes, the bot is scalable: you can add new scripts, interfaces for managers, new integrations, custom alerts, hot/repeat order processing, push logic, and much more.
Typically, our feedback goes like this:
Since 2010 we have received a lot of feedback from our clients.
There are so many of them that we need to make a separate website for them :)
That's why we publish only 26 of them.
Tech stack
We create digital solutions of varying complexity – from websites and platforms to custom modules, integrations, and AI functionality – using a modern technology stack tailored to the client's needs.
Services
Since 2010, we have implemented over 1,200 websites and digital solutions for businesses from Ukraine, Europe, the USA, and Canada.
Website development
Design and branding
IT solutions and automation
Support, promotion and SEO
We appreciate cooperation
Clients return to us with new projects and advise others - this is the best confirmation of the quality of our work.